Time to transform your systems?
Start with the right partner.
Experience consultants. Deep nonprofit experience. Technology that delivers on its promise.
We help mission-driven organizations choose, implement, and get real value from the right technology. We dig into how your organization operates, identify where you can move faster and do more, and design solutions your team can run with. From there, we help you use your systems to free your team from busywork, focus resources where they matter most, and deliver on your mission with the data to show for it.
What we deliver
Through in-depth interviews with staff at all levels, We map how your organization actually operates across departments, and pinpoint where and how your flows get stuck. We audit your entire ecosystem of tools and processes, both digital and manual, clarifying what’s working, what’s not, and what’s missing.
We translate needs into concrete systems requirements. You’ll have a custom pathway to the tech operations of your dreams, including defined training needs and staffing plans.
All organizations on the path to better tech operations need an embedded project lead to keep the trains on track and on time. Retaining us means you have a human-centered tech project manager supporting you every step of the way.
Your implementation plan will include time-bound milestones such as initial discovery, product recommendations for a right-sized tech stack, vendor selection criteria, budget implications, system builds, and roll-out. Together, we will prioritize project objectives to deliver maximum benefit with available resources.
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We focus on sustainable, right-sized systems
Combined, we bring nearly three decades’ experience in private-sector software implementations and vendor management, balanced with deep knowledge on nonprofit culture and operations
We’re fluent in presenting “techie” content in a relatable, digestible way to staff at all levels
We know great tech operations begin and end with humans. We don’t just produce upgraded versions your peoples’ databases and spreadsheets – we dig into the habits, culture, and invisible workarounds that keep you bogged down.
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You know you need a CRM and/or better-integrated tech infrastructure but don’t know where to start
Your staff is drowning in manual data and duplicative processes
Departments operate in silos – nobody sees the full picture
You want clear, reliable direction from a fiduciary before spending big on consultants and platforms
Our Team
Ivy Raff
With two decades of experience at the intersection of technology and nonprofits, Ivy has guided 90+ organizations and cross-functional teams through successful digital transformations. Her guiding principle in building community-minded systems is to enable progressive leaders to focus on their life’s work, and let systems do the operational heavy lifting.
Ivy’s strengths lie in clear-sighted operational diagnostics and intelligent system design: following a comprehensive operations audit, she delivers her signature “State of the State” report, a clear roadmap for realizing leadership’s vision. She is a fluent in both the technical and human sides of digital transformations — meeting teams where they are, then cutting the path forward.
An award-winning writer and translator of contemporary Latin American poetry, Ivy hails from Queens, NY. She holds an MPA in Policy Analysis from CUNY-Baruch College.
Tyler Cochran
Tyler has spent over a decade helping mission-driven organizations and founder-led businesses navigate complex systems and moments of transition. His work sits at the intersection of technology, operations, and organizational life, with particular depth in CRM strategy, business process design, and change management.
He has led Salesforce implementations, redesigned core operational systems, and supported teams across admissions, communications, and leadership functions. Tyler is equally comfortable setting direction and working alongside teams to execute, bringing a structured, collaborative approach that helps organizations move forward with clarity, momentum, and shared ownership.
Alongside his consulting work, Tyler has founded and operated multiple small businesses, including ventures in hospitality and international trade. These experiences, combined with his cross-cultural upbringing in Thailand and formation as a trained spiritual director, shape a practice grounded in the belief that effective systems must reflect how people actually work, decide, and make meaning together.