Time to transform your systems?
Start with the right partner.
We partner with nonprofits to prepare for and execute successful digital transformations.
Before investing in a systems overhaul, deeply understanding current operations and culture is critical. Visionary leaders need grounding: What are the gaps between how we operate and how we want to operate? What is the right balance of platforms that will support our work – a tech stack broad enough to meet our needs, and lean enough avoid bloat and duplication?
What we deliver
Through in-depth interviews with staff at all levels, We map how your organization actually operates across departments, and pinpoint where and how your flows get stuck. We audit your entire ecosystem of tools and processes, both digital and manual, clarifying what’s working, what’s not, and what’s missing.
We translate needs into concrete systems requirements. You’ll have a custom pathway to the tech operations of your dreams, including defined training needs and staffing plans.
All organizations on the path to better tech operations need an embedded project lead to keep the trains on track and on time. Retaining us means you have a human-centered tech project manager supporting you every step of the way.
Your implementation plan will include time-bound milestones such as initial discovery, product recommendations for a right-sized tech stack, vendor selection criteria, budget implications, system builds, and roll-out. Together, we will prioritize project objectives to deliver maximum benefit with available resources.
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We focus on sustainable, right-sized systems
Combined, we bring nearly three decades’ experience in private-sector software implementations and vendor management, balanced with deep knowledge on nonprofit culture and operations
We’re fluent in presenting “techie” content in a relatable, digestible way to staff at all levels
We know great tech operations begin and end with humans. We don’t just produce upgraded versions your peoples’ databases and spreadsheets – we dig into the habits, culture, and invisible workarounds that keep you bogged down.
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You know you need a CRM and/or better-integrated tech infrastructure but don’t know where to start
Your staff is drowning in manual data and duplicative processes
Departments operate in silos – nobody sees the full picture
You want clear, reliable direction from a fiduciary before spending big on consultants and platforms
Our Team
Ivy Raff
With two decades of experience at the intersection of technology and nonprofits, Ivy has guided 90+ organizations and cross-functional teams through successful digital transformations. Her guiding principle in building community-minded systems is to enable progressive leaders to focus on their life’s work, and let systems do the operational heavy lifting.
Ivy’s strengths lie in clear-sighted operational diagnostics and intelligent system design: following a comprehensive operations audit, she delivers her signature “State of the State” report, a clear roadmap for realizing leadership’s vision. She is a fluent in both the technical and human sides of digital transformations — meeting teams where they are, then cutting the path forward.
An award-winning writer and translator of contemporary Latin American poetry, Ivy hails from Queens, NY. She holds an MPA in Policy Analysis from CUNY-Baruch College.
Tyler Cochran
Tyler has spent the last decade sitting at the crossroads of technology, strategy, and organizational life.
Sometimes that’s looked like leading Salesforce implementations and mapping complex business processes. Other times it’s meant running admissions teams, building marketing systems, or helping organizations survive (and even grow through) real disruption.
What ties it all together is this: Tyler excels at seeing systems quickly, understanding where they’re helping or hurting, and working with people to make them better.
Having grown up in Thailand, Tyler has worked across nonprofit and business contexts, and is currently training as a spiritual director. All of that shapes how he shows up: attentive, curious, and pretty allergic to unnecessary complexity.